The Magic of Courtesy

 Published 

Monday, December 12, 2022

 by 

Ray Edwards

I ordered a sandwich this past week at McDonald's, from the drive-through window.

After pulling out of the drive-through lane, I discovered that my sandwich was cold. The bacon was uncooked. I circled back through the drive-through lane, and explained my dilemma to the young lady at the window. She distractedly held out her hand, reaching for the bag, looking away from me as she muttered, “Pull around front. We'll get you another one.”

I understand that these things happen, especially at a restaurant run by children. I wasn't really upset as I returned my sandwich – I just wanted it cooked properly. But I can't help but reflect on the different feeling I would have about McDonald's right now, if that young lady had bothered to look me in the eye and simply say something like, “I'm sorry about that. If you pull around front, we will be happy to get you another one. And this time I promise we'll cook it correctly.”

That would've made all the difference-just a simple bit of courtesy. It's magic, especially in business transactions.

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Ray Edwards

Ray Edwards is a world-renowned copywriter and communications strategist, writing for some of the most powerful voices in leadership and business including New York Times bestselling authors Jack Canfield and Mark Victor Hansen (Chicken Soup for the Soul) and Tony Robbins. Ray is a sought-after speaker and author, hosts a popular weekly podcast, and blogs at RayEdwards.com

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